The largest buyers of CX technology — and the most underrepresented in CRM data. We build the account universe from scratch using active contract databases.
SAM.gov, USASpending, FPDS, FedRAMP, GovWin
TED, Companies House, NATO procurement, DOFFIN
SDAIA, TDRA, DCCI, state enterprise registries
ComprasNet, ComprarGob, ChileCompra, GeM
GeBIZ, AusTender, GeM India, KONEPS Korea
Map to program offices and contract vehicles (GWAC, BPA, IDIQ). Budget from USASpending + FPDS. CX mandates: EO 14058, OMB A-11 Sec 280. FedRAMP is the gate.
Entity = specific agency (CA DMV, TX HHS). Cooperative purchasing: NASPO ValuePoint, OMNIA. States with active CCaaS RFPs (CA, TX, FL, NY, IL) are priority targets.
90,000+ entities. 311/911 services, utility call centers, transit agencies. K-12 districts, public universities. Bond measures fund technology modernization.